How would you complain in the following situations you bought an expensive watch but the next day you found out that the minute hand was broken

INDONESIA
aku akan kembali dan menukarkan jam tangan itu dan bilang"pak atau ibu, kualitas jam tangan ini sepertinya buruk,saya baru beli sudah patah,saya minta ganti "
ya,seperti itu

INGGRIS
I will go back and exchange the watch and say "sir or mother, the quality of this watch seems bad, I just bought it broken, I ask for change"
Yes, like that

Semoga terpercaya!
Semoga membantu!!

Answer:
________
I am sorry first, I want to complain to you. you say this is expensive and also original. Will not be broken anytime soon. But, in fact, The watch I've bought from you is now broken. I ask you to take responsibility for replacing it with a new watch.

*Thanks*